Find quick answers to the most common questions about car rental, booking, and requirements.
If you experience a breakdown or any emergency situation during your rental, please notify us immediately and follow the instructions below. If you are in an area with no cell service, dial 911. If your phone line is active, please contact us directly.
Contact Us Directly
If you are within the local area or unsure of your exact location, please call:
• +1 (303) 335-6003
Nationwide 24/7 Emergency Roadside Assistance
If you are outside the Milwaukee area or unable to reach us directly, please contact:
1-855-866-3161 — Available 24 hours a day, 7 days a week.
When calling, please have one of the following ready:
Option 1 — Rental Agreement Info:
• Insurance policy number
OR
Option 2 — Vehicle Information:
• Last 8 digits of the vehicle’s VIN number
A representative will dispatch a roadside service professional to your location as quickly as possible.
Additional Recommendations
• You may also use your personal auto insurance roadside service (if available).
• We recommend contacting your insurance agent in advance to confirm coverage details before traveling.
Roadside Assistance Services Covered
I. Towing
Towing to the nearest qualified service provider (up to 100 miles free). Additional mileage will be charged according to state-specific rates.
II. Battery Service
Jump-start or minor emergency mechanical adjustments on-site.
III. Flat Tire Assistance
Installation of an inflated spare tire. If no usable spare is available, towing will be provided. (Tire repair costs are not included.)
IV. Fuel & Water Delivery
Emergency delivery of fuel or water. You only pay for the liquids, parts, or materials delivered.
V. Winching
Vehicle extraction from snow, mud, or sand (within 100 feet of a maintained road). Maximum coverage: $100 per incident.
VI. Locksmith Service
Assistance if keys are lost, broken, or locked inside the vehicle. Coverage limit: $100 per incident (replacement key cost not included).
Alternative Paid Service
If additional assistance is needed, you may also contact:
Drive Roadside Assistance 24/7
• This service is paid separately by the renter.
• If the breakdown is determined to be Rental Point’s responsibility, Rental Point will reimburse the renter upon presentation of the original bill.
We offer convenient car delivery and pick-up services to or from your hotel, airport, or any other location within a 25-mile radius of our office for an additional fee. The delivery cost may vary depending on the distance from our office. All delivery and pick-up charges are discussed and confirmed in advance at the time of booking.
Additional Driver (including spouse or domestic partner only). Confirmation of the same residential address is required. A renter’s spouse or domestic partner who meets the same age and driver’s license requirements as the primary renter is considered
an authorized driver at no additional charge.
Any other additional driver must
• Be present at the time of rental.
• Meet all age and driver’s license requirements.
• Pay an additional fee of $15.00 per day (unless other contractual conditions apply).
When renting a car, a security deposit will be placed on hold on your credit card at the time of pick-up.
After the rental period ends (typically 3–7 days) and the vehicle is returned, the deposit will be fully released back to your card.
This hold serves as a protection measure in case of any issues during the rental period — for example, if the car is returned late, damaged, or excessively dirty.
It also helps ensure a smooth process in case you decide to extend your rental. Cash deposits are also accepted.
Deposit Amount
• $500 — for most vehicles
• $1,000 — for high-end or luxury vehicles (e.g., Mercedes, or 6–8 passenger minivans)
After signing the rental agreement and placing a security deposit, a mandatory vehicle inspection is carried out by the company’s manager
or authorized representative.
The inspection includes both photo documentation and a damage map of the vehicle.
Inspection Procedure
1. Each exterior panel of the vehicle, including any existing damage, is photographed.
2. A damage report (map) is completed and stored in the company’s database.
3. All inspection data can be made available to the customer online or sent directly upon request.
4. The renter is personally responsible for inspecting the vehicle as well and may take their own photographs of any damages they consider important or discover during the inspection.
5. Both parties must confirm the vehicle’s condition before the rental begins.
Items to Verify
• Vehicle registration and insurance policy;
• Fuel tank must be full (and returned full);
• Functionality of windshield wipers, air conditioning, seat belts;
• Operation of lights and headlights;
• Airbags;
• Tires, spare tire, and car jack;
• Cleanliness inside and outside of the vehicle.
Insurance coverage is not included in the rental price.
To rent a vehicle, each customer must provide valid auto insurance that meets the minimum liability requirements under Colorado law. Proof of active insurance coverage must be presented prior to vehicle pickup.
If you do not have personal auto insurance or coverage that applies to rental vehicles, optional insurance protection may be purchased separately at an additional cost. Coverage options, terms, and conditions will be provided upon request.
Only drivers listed in the rental agreement and covered by the verified insurance policy are permitted to operate the vehicle. The renter is responsible for any loss, damage, or liability resulting from unauthorized use or failure to maintain valid insurance coverage.
Bookings may be made through our website contact form, via WhatsApp, or through integrated third-party booking widgets.
In the United States, there are numerous toll roads and highways. For your convenience, all our vehicles are equipped with E-ZPass / IPass SunPass transponders. If you travel on toll roads operated by other companies, some may require cash payment at entry or exit, while others will capture your license plate and send us the toll charges later.
In all cases, the renter (client) is fully financially responsible for any tolls, fees, or related expenses incurred while driving the rented vehicle.
Major Toll Systems and Companies in the U.S.
1. E-ZPass — covers most of the Northeast and Midwest
2. SunPass — Florida
3. TxTag — Texas
4. TollTag — North Texas (Dallas / Fort Worth area)
5. EZ TAG — Houston, Texas
All traffic, parking, and speeding fines issued during the rental period are the full responsibility of the renter.
If a fine is received after the rental has ended, the amount of the fine and an administrative fee may be charged from the renter’s deposit or billed separately.
Please follow all traffic regulations and pay attention to parking signs and local restrictions.
In case we receive a ticket or fine related to your rental through email, mail, or government portals, we will charge your credit card to cover the total cost of the fine, including any additional administrative fees.
A payment confirmation will be provided to the customer via email.
To complete your reservation and vehicle pick-up, please carefully review and follow the requirements below.
Insurance coverage is not included in the rental price.
At the time of booking, you must choose one of the following options:
One of these two options is required in order to proceed with the reservation.
To verify driver eligibility, the following documents must be submitted:
1. A clear selfie holding your valid driver’s license next to your face, ensuring both your face and the license details are clearly visible.
2. A separate, clear photo of your driver’s license (front side).
These documents must be sent via WhatsApp.
If your reservation is made well in advance, all required documents must be submitted no later than 24 hours before the scheduled start of your rental.
Failure to provide the required documents may result in cancellation of the reservation.
3. Once your insurance and driver documents are reviewed and approved, we will send you the lockbox code approximately 30–60 minutes before your scheduled pick-up time.
4. Retrieve the key from the lockbox at the scheduled pick-up time.
5. Important: After taking the key, please place the lockbox inside the vehicle (do not leave it outside or take it with you).
6. Enjoy your ride!
The vehicle must be returned at the time specified in your rental contract.
Please make sure the fuel tank is full upon return.
If you wish to extend your rental or return the car earlier, please call or text us in advance to confirm availability and avoid additional charges.
If the return is delayed, extra time will be billed separately according to the hourly or daily rate.
In most cases, the customer must be present during the return inspection.
However, for your convenience, lock boxes may be used for after-hours or contactless returns (subject to prior approval).
Please park the car in the same designated spot and notify us once you’ve arrived.
Before leaving, please
• Remove all your personal belongings from the vehicle.
• Take a few photos of the car’s condition for your own records.
We Accept:
For Reservation
• Credit card only (Visa, MasterCard, or Amex).
For Security Deposit
• Cash — USD, CAD, EUR, DOP, GBP
• Visa / Mastercard
Local car rentals made simple and reliable
